Frequently Asked Questions - University of Houston
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HEALTH, WELLNESS AND PREVENTION

Yes, UH has learned of COVID-19 cases connected to the university. As a community of nearly 53,000 students, faculty and staff, it is reasonable to expect that we will have several cases that will involve members of our community. We will update the number of confirmed cases as they are received here below. If there are any notifications to be made to potentially exposed individuals, that is handled by the city of Houston’s Health Department.

Date of notifications:

  • 3/15/2020
  • 3/19/2020
  • 3/21/2020
  • 3/26/2020
  • 3/27/2020
  • 3/30/2020
  • 3/31/2020
  • 4/1/2020
  • 4/2/2020
  • 4/2/2020
  • 4/3/2020
  • 4/3/2020

First, remember that the employee will appreciate hearing your support while they recover from the illness. You should clarify whether they have received any specific guidance from the public health department related to others in the workplace. Inform the employee that they will need to submit a Return to Campus form and be approved before they can return to campus, including telework.

Next, you can anticipate that other employees may have heard about, or suspect that, someone is out sick with the COVID-19 related illness. They will understandably have concern when they hear about a colleague who is ill. There will be concern for the colleague as well as concern over a potential exposure risk to themselves or others.

You may acknowledge that there is an individual in the unit who has tested positive for COVID-19, without identifying the individual. You may also inform employees that guidance is being sought from the city health department to determine if there is indication for quarantine or further notifications as a precautionary measure. If you are in a health care setting, additional requirements to assess risk may apply and the Occupational Health reporting procedures should be followed. If employees are able to work from home and aren’t already doing so, you can offer that as an option while waiting for the city health department guidance. If any employees are identified as having worked closely with the infected employee, they should be sent home for a 14-day period to minimize exposure to others and for those employees to monitor any symptoms.

Determining precisely what steps to take may necessitate guidance from the city health department.

The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected employee. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

  • If the city health department determines that some co-workers had a low-risk exposure then those co-workers will be allowed to continue to work, subject to any university restrictions on return to campus, but should monitor themselves for symptoms of illness.
  • If the health department determines that some co-workers had a high-risk exposure then those co-workers will be contacted directly by the health department with instructions to self-quarantine for 14 days following exposure and contact their personal health-care provider by telephone if they become ill. Employees must complete the return to campus form for guidance regarding when they can return to work.

You should send home all employees who worked closely with that employee for a 14-day period of time to ensure the infection does not spread. Ask the employee to identify all individuals who worked in close proximity (three to six feet) with them in the previous 14 days to ensure you have a full list of those who should be sent home. When sending the employees home, do not identify by name the infected employee or you could risk a violation of confidentiality laws. If you work in a shared office building or area, you should inform building management so they can take whatever precautions they deem necessary.

Take the same precautions as noted above. Treat the situation as if the suspected case is a confirmed case for purposes of sending home potentially infected employees. Communicate with your affected workers to let them know that the employee has not tested positive for the virus but has been exhibiting symptoms that lead you to believe a positive diagnosis is possible. Do not identify by name the infected employee or you could risk a violation of confidentiality laws.

There is no easy way for you to make this determination, but you should let logic guide your thinking. Given community spread of COVID-19, international travel is no longer a key indicator. The type of symptoms the employee is exhibiting and whether he/she has been in close contact with another person with COVID-19 symptoms will be the strongest indicators. You should err on the side of caution but not panic.

The EEOC has confirmed that you can inquire into an employee’s symptoms, even if such questions are disability-related, as you would be considered to have a "reasonable belief based on objective evidence that the severe form of pandemic influenza poses a direct threat." Inquiries into an employee’s symptoms should attempt to distinguish the symptoms of COVID-19 from the common cold and the seasonal flu.

The most common symptoms of COVID-19 are fever and a dry cough. This helpful chart can help you and your employees distinguish between the COVID-19 coronavirus, the seasonal flu, or a common cold.

It is important to remember that you must maintain all information about employee illness as a confidential medical record in compliance with the ADA.

You should continue to practice preventive measures like good handwashing, covering coughs and sneezes with a tissue and staying home when you are sick and self-monitor for any COVID-19 symptoms (i.e. fever, cough or difficulty breathing). You may be contacted by the city health department because the city health department is informed if an employee tests positive for COVID-19.

The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected individual. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

You should continue to practice preventive measures like good handwashing, covering coughs and sneezes with a tissue and staying home when you are sick and self-monitor for any COVID-19 symptoms (i.e. fever, cough or difficulty breathing). The city health department is informed if a student tests positive for COVID-19. The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected individual. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

  • If the city health department determines that some UH community members had a low-risk exposure then those individuals will be allowed to remain on campus.
  • If the health department determines that some UH community members had a high-risk exposure then those individuals will be contacted directly by the health department with instructions to self-quarantine for 14 days following exposure and contact their personal health-care provider by telephone if they become ill. They must complete the return to campus form for guidance regarding when they can return to campus.

No. Confirmed cases of COVID-19 will be posted on the COVID-19 Update website. Individuals with confirmed cases of COVID-19 will not be identified.

The World Health Organization (WHO) on March 11 declared COVID-19 a pandemic. A pandemic is a global outbreak of disease. Pandemics happen when a new virus emerges to infect people and can spread between people sustainably.

Different parts of the country are seeing different levels of COVID-19 activity. The United States nationally is currently in the initiation phases, but states where community spread is occurring are in the acceleration phase. The duration and severity of each phase can vary depending on the characteristics of the virus and the public health response. This is a rapidly evolving situation and CDC’s risk assessment will be updated as needed. The latest CDC risk assessment is available here.

  • Continue to refer to and follow CDC guidelines regarding "How to Protect Yourself" here.
  • Put distance between yourself and other people. This is especially important for people who are at higher risk of getting very sick.
  • Always practice good hygiene: wash hands, cover coughs and sneezes, and avoid sharing food, cups or utensils.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Make sure to avoid touching your eyes, nose and mouth with unwashed hands and avoid personal contact with sick people.
  • Clean and disinfect frequently touched objects and surfaces. CDC cleaning recommendations can be found here.
  • Recognize the symptoms of this illness, which may include a high fever, cough and difficulty breathing, similar to what you may feel with the flu or a bad cold.
  • Seek care and immediately notify the University Student Health Center or your health care provider if you are experiencing these symptoms.
  • Stay home when you are sick.
  • Self-report any planned international travel to the University, whether it is personal or university-related travel.

If you are experiencing influenza-like illness, with fever greater than 100.3, and symptoms, including cough, body aches, severe sore throat or runny nose, should seek medical attention, especially if symptoms worsen.

Students should contact the Student Health Center and identify themselves as having flu-like symptoms to obtain further recommendations and guidance. Students should also consult with their regular health care provider or seek treatment at a local health center if they are overseas. Please call ahead to your health care provider to notify them of the reason for your visit.

Faculty and staff who are ill with flu-like symptoms should stay home and contact their personal physician for further advice.

For additional information about COVID-19, including signs and symptoms, transmission and risk of exposure, and what to do if you are exhibiting symptoms, please refer to the links below. The CDC’s website and Texas Department of State Health Services (DSHS) will also issue guidance for those planning to travel or who have recently returned.

Facilities are maintained using aggressive sanitization and hygiene protocols as recommended by authorities.  This includes increased custodial cleaning and the availability of hand sanitizer dispensers at all entrances, common areas and elevators.

Custodial staff is required to wipe highly touched surfaces, including handrails, push/pull door handles, drinking fountains, tables and other furniture continually touched during the course of the day. The university has increased the frequency that restrooms and common areas are cleaned and disinfected, trash is emptied and carpets and hard surfaced floors are vacuumed.

It is common in many cultures, including in the U.S., for individuals to choose to wear masks as a way to minimize direct contact with airborne pathogens. The wearing of a mask is voluntary and should not be interpreted as an indication that the wearer is ill.

The University is committed to creating an inclusive climate for all of our community members. The CDC offers guidance on countering stigma related to this virus. If you believe that you are experiencing discrimination or bias related to your national origin, race or other protected characteristic, you may contact the UH Office of Equal Opportunity Services at eos@uh.edu or 713-743-8835.

We recognize this is a stressful situation for many members of our community. For scholars and employees who are eligible for employee benefits, please contact the Employee Assistance Program. For students, please contact UH Counseling and Psychological Services.

UH Counseling and Psychological Services will continue to provide services through telehealth capabilities during the Stay Home-Work Safe order. Please see the CAPS website for most current information.

The Student Health Center will continue to provide services through telehealth capabilities during the Stay Home-Work Safe order. Please see the Student Health Center website for most current information.

There are different scenarios that student housing is prepared for and will follow the guidance of the Health Department and the Student Health Center. These include:

  • Hospital
  • Off-campus home if available
  • On-campus quarantine/isolation

UNIVERSITY OPERATIONS AND SERVICES

Student Housing & Residential Life expects to remain open until the end of the Spring semester, however we are encouraging students who can go home safely, to go home until the Stay-at-Home order is lifted.

Limited support will continue to ensure necessary services for students remaining in on-campus housing. Residents who choose to move out and cancel their service agreement may do so by first completing the Cancellation Notice form, which can be found in the myHousing portal on the “COVID-19 Housing Information” page. This page also provides more specific information about moving out and refunds.

Students who have signed up for a move out day and time may proceed to check-out in order to obtain their necessary supplies and belongings as long as they, or anyone assisting them, do not have a fever, a cough, difficulty breathing, or otherwise feel sick. If you need to sign up for a move out time, or reschedule your move out appointment, you may do so by logging into your myHousing portal.

The latest information can be found on the SHRL website and common questions are addressed on the Housing FAQ site.

The latest information can be found on the SHRL website.

Cambridge Oaks and Cullen Oaks are not part of UH Housing. Information for Cambridge Oaks and Cullen Oaks should be directed to property management..

Harris County is under a Stay Home, Work Safe Order. The M.D. Anderson is closed until further notice, including computer labs. Students in need of computer access should consult the UH Working and Learning Offsite website for resources available.

WiFi is available for on-campus residents who have elected to remain in UH Housing. Computer labs on campus will be closed effective March 25 and until further notice due to the Harris County Stay Home, Work Safe order currently in effect.

If you are off campus, information is available here on how to improve your off-campus internet access as well as available resources for internet or mobile data service. The Working and Learning Offsite website also provides resources and support services for faculty, staff and students.

The UH IT Tech Support Help Desk can be reached Mon.-Fri., 8 a.m. to 8 p.m., at 713-743-1411.

The Campus Recreation and Wellness Center is temporarily suspending in person workouts in the facility until further notice and is providing opportunities for remote workouts. Follow Campus Recreation on Instagram, Twitter and Facebook to participate in remote workouts, challenges and live group fitness classes.   

Visit  the Campus Recreation website for the latest Campus Recreation updates. 

No. To comply with the Harris County Stay Home, Work Safe Order, the University of Houston Hilton closed March 25 and until further notice.

Yes. Events sponsored by the University are canceled, no matter the size, through the end of April.  Rather than continuing to provide updates based on the latest federal, state or local size limitations, we prefer to provide clear guidance for the near term.  These restrictions include conferences, symposia and social gatherings.  This does not preclude small internal meetings, where social distancing should be the touchstone.

  • Spring 2020 Commencement is postponed. It will be rescheduled for late summer or early fall as restrictions allow. The latest information can be found here.
  • The Class Ring Ceremony scheduled for May 2, 2020 has been canceled. UHAA is devising a plan to get class rings of May graduates blessed by Shasta and then distributed to students as soon as possible.
  • The American Athletic Conference has canceled all athletic competition and championships have been canceled for the remainder of the academic year. In addition, all American institutions have ceased practicing.

To comply with the Harris County Stay Home, Work Safe Order, food service for on-campus residents includes:

  • Moody Towers Dining Commons, Market a Cougar Village and Market at Lofts (excluding Subway).
  • Moody Towers Dining Commons has all food stations available for takeout orders. Starship robots will be delivering food from Cougar Village Market only.
  • All other retail locations, including food trucks, will be closed.

For more information on hours and locations, please visit dining services.

Moody Dining Commons, Market at Cougar Village and Market at Lofts (excluding Subway) will remain open for on-campus residents only. All other UH dining locations are closed until further notice. Updated dining options and hours as of operation can be found on the UH Dining website.

To comply with the Harris County Stay Home, Work Safe Order, the UH Campus Store (bookstore) is closed until further notice.

To comply with the Harris County Stay Home, Work Safe Order, the Campus Store, Cougar Corner coffee shop, food trucks and Chick-fil-a delivery at UH at Sugar Land are closed until further notice. Additionally:

  • Computer labs at UH at Sugar Land and UH at Katy are closed. If you are off campus, information is available here on  how to improve your off-campus internet access as well as available resources for internet or mobile data service.
  • The UH Campus Store (Bookstore) at UH at Sugar Land is closed effective March 25 and until further notice.
  • Mail delivery has stopped and auxiliary services will handle weekly post office mail pickups. 

Delivery Services (Mail Services and Package Delivery) are operating with modified operations:

Resident deliveries: Packages will be processed daily via parcel locker system and mail processed daily via mail locker system for locations equipped (CV1, CV2, and Cougar Place). Oversize packages/perishables will require pick up from main office via scheduled appointments.

Faculty, Staff and Department deliveries:  All mail and packages will be required to be picked up from main office via scheduled appointments.  PO Box mail will be delivered to locations (8 departments).

During this time, relaxed parking rules will be in effect at UH. This began during spring break and will until further notice.

The rules allow anyone with a valid UH parking permit to park in:

  • Any ungated lot on campus, 24 hours a day, seven days a week, with the exception of faculty-staff ungated lot 6A.
  • No overnight weekday parking is allowed in ungated faculty-staff lot 6A.

These rules do not allow for parking in:

  • Faculty-staff gated lots or any of the garages without a permit.
  • Restricted spaces, such as disabled, reserved, 20-minute unloading and metered.
  • Metered spaces. Anyone who parks in a metered space must pay the visitor parking fee.

Parking and Transportation’s in-person customer service locations will be closed until further notice. Parking and Transportation is available to answer your parking-related questions and can be reached weekdays from 7 a.m.-7 p.m. by emailing parking@uh.edu or calling 832-842-1097.

Students who want a prorated refund because they do not need their 2019-2020 parking permits for the summer months should NOT return them to Parking and Transportation Services for the time being, either in person or through the mail. Once students are notified that permit returns are once again being accepted, they will have until May 31 to return them for the full summer prorated amount.

No. Due to the Harris County Stay Home, Work Safe Order, all Cougar Line, Cougar Ride and on-demand shuttle services have ceased operations until further notice.

Cougar Cards will still operate but in-person operations will cease.

Campus tours have been canceled until further notice. Those who have previously registered for a tour will be notified by email and updates to the UH tour schedule can be found here.

In the meantime, we encourage you to enjoy our virtual tours of campus life and our academic colleges. Whether you're interested in campus life or a specific academic college, our virtual visits will give you an in-depth look at what it's like to be a UH student.

REFUNDS

Student Housing & Residential Life expects to remain open until the end of the Spring semester, however we are encouraging students who can go home safely, to go home until the Stay-at-Home order is lifted.

Residents who choose to move out and cancel their service agreement may do so by first completing the Cancellation Notice form, which can be found in the myHousing portal on the “COVID-19 Housing Information” page. This page also provides more specific information about moving out and refunds.

Students who have signed up for a move out day and time may proceed to check-out in order to obtain their necessary supplies and belongings as long as they, or anyone assisting them, do not have a fever, a cough, difficulty breathing, or otherwise feel sick. If you need to sign up for a move out time, or reschedule your move out appointment, you may do so by logging into your myHousing portal.

As the stay-at-home order has been extended; Residents who had a scheduled move out time between March 24 and April 30 will receive a prorated refund based on the date they submitted their cancellation request if they move out and formally check out within 10 days of the stay-at-home order being lifted.

The latest information can be found on the SHRL website and common questions are addressed on the Housing FAQ site.

Cambridge Oaks and Cullen Oaks are not part of UH Housing. Information for Cambridge Oaks and Cullen Oaks should be directed to property management.

In most cases, yes. For details on the process to obtain a refund, eligibility and the potential impact it may have to your financial aid, visit the UH dining website.

Yes. Parking and Transportation Services will be issuing partial refunds to all students who have a current UH parking permit to cover the period from March 16-May 31, 2020, during which classes are not being held on campus.

This will be an automatic credit. You do not need to return your permit or do anything else to receive this credit. Because of the Stay Home, Work Safe Order in response to the COVID-19 global outbreak, all of the refunds will be returned to student accounts, regardless of the original form of payment.

Please allow up to 30 days for the refund credit to be processed.

Students who want a prorated refund because they do not need their 2019-2020 parking permits for the summer months should NOT return them to Parking and Transportation Services for the time being, either in person or through the mail. Once students are notified that permit returns are once again being accepted, they will have until May 31 to return them for the full summer prorated amount.

Parking and Transportation’s in-person customer service locations will be closed until further notice. Parking and Transportation is available to answer your parking-related questions and can be reached weekdays from 7 a.m.-7 p.m. by emailing parking@uh.edu or calling 832-842-1097.

More information can be found on the UH Parking and Transportation website.

INFORMATION FOR EMPLOYEES AND STUDENT WORKERS

Consistent with the recent extension of Harris County’s “Stay Home, Work Safe” order, the University of Houston will continue operating remotely through April 30. While our campuses are technically open, all facilities are locked and remain accessible only through card readers. If it is necessary for you to access campus during this time, I ask that you notify your immediate supervisor prior to arrival.

The University’s Stay Home, Work Safe resource site provides ongoing information, forms, resource links and detail.

As a public university, UH is fully supportive of this assistance where appropriate under state law. As outlined in an email to all faculty and staff April 1, it is important that all such requests be directed through Jason Smith, Vice President for Governmental Relations, so that it can be properly assessed and accounted for and so our Office of General Counsel can draft a memorandum of understanding (MOU) between the University and the recipients. This step is not optional.

First, remember that the employee will appreciate hearing your support while they recover from the illness. You should clarify whether they have received any specific guidance from the public health department related to others in the workplace. Inform the employee that they will need to submit a Return to Campus form and be approved before they can return to campus, including telework.

Next, you can anticipate that other employees may have heard about, or suspect that, someone is out sick with the COVID-19 related illness. They will understandably have concern when they hear about a colleague who is ill. There will be concern for the colleague as well as concern over a potential exposure risk to themselves or others.

You may acknowledge that there is an individual in the unit who has tested positive for COVID-19, without identifying the individual. You may also inform employees that guidance is being sought from the city health department to determine if there is indication for quarantine or further notifications as a precautionary measure. If you are in a health care setting, additional requirements to assess risk may apply and the Occupational Health reporting procedures should be followed. If employees are able to work from home and aren’t already doing so, you can offer that as an option while waiting for the city health department guidance. If any employees are identified as having worked closely with the infected employee, they should be sent home for a 14-day period to minimize exposure to others and for those employees to monitor any symptoms.

Determining precisely what steps to take may necessitate guidance from the city health department.

The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected employee. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

  • If the city health department determines that some co-workers had a low-risk exposure then those co-workers will be allowed to continue to work, subject to any university restrictions on return to campus, but should monitor themselves for symptoms of illness.
  • If the health department determines that some co-workers had a high-risk exposure then those co-workers will be contacted directly by the health department with instructions to self-quarantine for 14 days following exposure and contact their personal health-care provider by telephone if they become ill. Employees must complete the return to campus form for guidance regarding when they can return to work.

You should send home all employees who worked closely with that employee for a 14-day period of time to ensure the infection does not spread. Ask the employee to identify all individuals who worked in close proximity (three to six feet) with them in the previous 14 days to ensure you have a full list of those who should be sent home. When sending the employees home, do not identify by name the infected employee or you could risk a violation of confidentiality laws. If you work in a shared office building or area, you should inform building management so they can take whatever precautions they deem necessary.

Take the same precautions as noted above. Treat the situation as if the suspected case is a confirmed case for purposes of sending home potentially infected employees. Communicate with your affected workers to let them know that the employee has not tested positive for the virus but has been exhibiting symptoms that lead you to believe a positive diagnosis is possible. Do not identify by name the infected employee or you could risk a violation of confidentiality laws.

There is no easy way for you to make this determination, but you should let logic guide your thinking. Given community spread of COVID-19, international travel is no longer a key indicator. The type of symptoms the employee is exhibiting and whether he/she has been in close contact with another person with COVID-19 symptoms will be the strongest indicators. You should err on the side of caution but not panic.

The EEOC has confirmed that you can inquire into an employee’s symptoms, even if such questions are disability-related, as you would be considered to have a "reasonable belief based on objective evidence that the severe form of pandemic influenza poses a direct threat." Inquiries into an employee’s symptoms should attempt to distinguish the symptoms of COVID-19 from the common cold and the seasonal flu.

The most common symptoms of COVID-19 are fever and a dry cough. This helpful chart can help you and your employees distinguish between the COVID-19 coronavirus, the seasonal flu, or a common cold.

It is important to remember that you must maintain all information about employee illness as a confidential medical record in compliance with the ADA.

You should continue to practice preventive measures like good handwashing, covering coughs and sneezes with a tissue and staying home when you are sick and self-monitor for any COVID-19 symptoms (i.e. fever, cough or difficulty breathing). You may be contacted by the city health department because the city health department is informed if an employee tests positive for COVID-19. The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected individual. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

If the city health department determines that some co-workers had a low-risk exposure then those co-workers will be allowed to continue to work.

If the health department determines that some co-workers had a high-risk exposure then those co-workers will be contacted directly by the health department with instructions to self-quarantine for 14 days following exposure and contact their personal health-care provider by telephone if they become ill. Employees must complete the return to campus form for guidance regarding when they can return to work.

You should continue to practice preventive measures like good handwashing, covering coughs and sneezes with a tissue and staying home when you are sick and self-monitor for any COVID-19 symptoms (i.e. fever, cough or difficulty breathing). The city health department is informed if a student tests positive for COVID-19. The city health department has the responsibility to perform a risk assessment for those who may have been in contact with the infected individual. The city health department will work with the infected individual to identify and directly notify people who have been in close contact with the person testing positive and provide specific instructions on what form or duration of quarantine is required.

If the city health department determines that some UH community members had a low-risk exposure then those individuals will be allowed to remain on campus.

If the health department determines that some UH community members had a high-risk exposure then those individuals will be contacted directly by the health department with instructions to self-quarantine for 14 days following exposure and contact their personal health-care provider by telephone if they become ill. They must complete the return to campus form for guidance regarding when they can return to campus.

Employees may work from home to the extent you are able to perform your functions remotely and with supervisor approval.

No. Confirmed cases of COVID-19 will be posted on the COVID-19 Update website. Individuals with confirmed cases of COVID-19 will not be identified.

Approval of a flexible workplace arrangement will be considered by the employee’s immediate supervisor and next level leader on a case-by-case basis. The immediate supervisor and/or next level leader can discontinue the employee’s participation in the flexible workplace initiative at any time. In order for the employee to temporarily work remotely, the following form needs to be completed between the employee and supervisor.

COVID-19 Telecommuting Form >>

Monthly employees who are approved to work from home do not have to report any time.  Bi-weekly employees will need to continue to clock in and out.  If you are a TCD user, you will have access to clock in and out via the web clock. Please click on link for instructions.

TRAM Employee Guide >>

Student workers who are non-work-study should contact their direct supervisors if there is a question if they should report to work on campus.  The supervisor would be the person to determine if a remote work location is an option.

Work-study students should contact their direct supervisors if there is a question if they should report to work on campus. The supervisor would be the person to determine if a remote work location is an option. The supervisor will need to contact the office of Scholarships and Financial Aid to obtain approval before a final decision is made to work off site. This form is required for UH faculty and staff supervisors to request approval for a work-study student to work remotely.

During these trying times, it can be difficult to manage life and work challenges.  For this reason, and to give you peace of mind, we want to make you aware of employee benefits that can help you and your dependents. See our Link:

Human Resources Benefit Services Communication 3/11/2020 >>

The Department of Homeland Security has issued an advisory warning of scams involving COVID-19, and the UH System Information Security Office is already seeing phishing messages being received by faculty, staff and students. If you receive a suspicious phishing email to your UH email account, notify security@uh.edu, and be aware of the following:

  • Cyber actors may send emails to trick victims into revealing sensitive information or donating to fraudulent charities or causes.
  • Exercise caution in handling such emails— avoid clicking on links and downloading attachments.
  • Be wary of social media pleas, texts or calls related to COVID-19.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.

CLASSES AND ACADEMICS FOR STUDENTS

In order to mitigate the spread of COVID-19, Spring 2020 courses will be offered remotely (online or alternative format) beginning March 23rd and for the duration of the semester.

  • The Interim Undergraduate Grade Policy applies to all undergraduate students in courses offered during Spring 2020 Sessions 1, 4, 5, and 6, as well as the 2020 Summer Mini Session. The policy will be reviewed for continuation through future terms if necessary.
  • You will have the opportunity to review your spring semester grades and then choose your grading option
  • You may make different grade choices for different classes, choosing to keep some letter grades, to receive a grade of Satisfactory (S) for letter grades D- or above, and to receive No Credit Reported (NCR) for grades of F.
  • Any letter grades you choose to keep will be used to calculate your GPA; Satisfactory (S) and No Credit Reported COVID-19 (NCR) grades are not factored into term or cumulative GPA.
  • The deadline for instructors to post grades is May 11, 2020, and then you will have until 5:00 pm on May 18, 2020, to select the grading option you prefer for each class.
  • The process through which you will choose your grading options is being designed now, and more details will be communicated by the Office of the University Registrar by April 27, 2020.

Students are strongly encouraged to review the policy in its entirety. It will answer many of your questions. Should you have additional questions, please send an email to grading@uh.edu.

The policy provides most graduate students with the option to choose Satisfactory/No Credit (S/NCR) grading on a course-by-course basis. Should you choose this option, it means that if your course's current grading scheme is Satisfactory/Unsatisfactory, grades of Satisfactory will remain the same, and grades of Unsatisfactory will convert to No Credit Reported COVID-19 (NCR).

If your course's current grading scheme is letter grade, then students with a grade of C- or higher may choose to receive the Satisfactory (S) grade instead of the letter grade. For grades below C-, students may choose to receive the No Credit Reported COVID-19 (NCR) option instead of the letter grade.

Graduate students are strongly encouraged to read fully the policy online, but here are several key highlights:

  • The Interim Graduate Grade Policy applies to all graduate students in courses offered during Spring 2020 Sessions 1, 4, 5, and 6 as well as the 2020 Summer Mini Session. The policy will be reviewed for continuation through future terms if necessary. Professional students should check the full policy to determine eligibility and should contact their program with questions.
  • You will have the opportunity to review your spring semester grades and then choose your grading option for the semester as the deadline for you to choose is not until 5:00 p.m. on May 18, 2020.
  • More details regarding the process through which you will choose your grading options will be communicated by the Office of the University Registrar near the end of the semester.
  • Satisfactory (S) and No Credit Reported COVID-19 (NCR) grades are not factored into term or cumulative GPA.

After reading the policy, should you have questions, please reach out to grading@uh.edu.

Undergraduate academic advisors in all colleges have transitioned to remote/online advising. Students can make appointments through Navigate Student app in the normal way, and choose the “Remote/Online” location. While colleges are using different tools to connect with students, they all will send students connection directions before the advising appointment.

If you aren’t sure and would like to email or call your advisor directly, our Advisor contact page is here: http://www.uh.edu/provost/students/advising/

Yes. To assist graduate students who are graduating this semester and are working to complete their thesis or dissertation, the deadline for final submission of your thesis/dissertation has been extended to May 22, 2020. Please check with your college regarding the college submission deadlines.

WiFi is available for on-campus residents who have elected to remain in UH Housing. Computer labs on campus will be closed effective March 25 and until further notice due to the Harris County Stay Home, Work Safe order currently in effect.

If you are off campus, information is available here on how to improve your off-campus internet access as well as available resources for internet or mobile data service. The Working and Learning Offsite website also provides resources and support services for faculty, staff and students.

The UH IT Tech Support Help Desk can be reached Mon.-Fri., 8 a.m. to 8 p.m., at 713-743-1411.

Blackboard and Courseware (CASA) can be accessed with a smartphone. Documents can be viewed, videos can be watched, emails can be received and sent, both Zoom and Teams work on smartphones, discussion forum can take place, and assignments can be completed.

Even if you are writing on paper, you can use Apps like CamScanner to take pictures of the pages and compile them into a pdf file for upload to your instructor.

More information on remote learning resources for mobile devices can be found on UH’s Remote Learning site.

The UH IT Tech Support Help Desk can be reached Mon.-Fri., 8 a.m. to 8 p.m., at 713-743-1411.

Spring 2020 financial holds have been removed to enable students to enroll for summer and fall classes. Students can go to the University’s Enrollment Schedule for information about their enrollment appointment window and should check their myUH self-service account for specific appointment times. Priority registration opens on Friday, April 3.

Note: If you have other registration holds, including Salutations, you will be unable to enroll in summer and fall classes. Take care of those holds now.

While in-person Enrollment Services at the Welcome Center have been temporarily suspended, our team of dedicated staff continue to be available to you. Enrollment Services can be reached Monday - Friday 9 a.m. - 5 p.m. by phone and/or email.

  • Office of Admissions
  • Office of Scholarships and Financial Aid
  • Office of the University Registrar
  • Office of Integrated Enrollment Services
  • Office of Student Business Services

More information on research labs can be found here.

Questions regarding instructional classes and labs should be directed to the instructor.

No. The University of Houston has ceased all face-to-face instructional activities (lectures, seminars, discussions or presentations) and will deliver all of classes remotely using online and/or virtual learning platforms through the duration of the spring semester.

Exams will be conducted remotely. Professors will decide how to assess learning outcomes remotely and will inform students of testing details.

Spring 2020 Commencement is postponed. Canceling graduation would be detrimental to all of the hard work our students have done to earn their degrees. We will begin planning for a late summer or early fall commencement as soon as public health conditions and operational guidelines allow.

Delaying the graduation/commencement ceremonies will not delay the actual conferring of degrees to May graduates. The latest updates, including new information about cap and gown orders, and rescheduled dates can be found here as the information becomes available.

The Campus Store is offering students access to eBooks from a variety of publishers for no additional cost, details at follett.com/RedShelf, which covers about 80% of titles.

For additional non-digital materials and other items, the Campus Store has extended a free shipping offer, with no minimum purchase, to the entire campus community to fulfill any academic or personal needs that may arise.

For students’ rental returns, the Campus Store is offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail.

Learn more about how the Coronavirus (COVID-19) is affecting undergraduate admissions, new students, international students, parents and transfer students by visiting this FAQ.

The Office of Admissions can be reached at:

UH has suspended all Learning Abroad spring and summer programs effective immediately in accordance with Learning Abroad Travel Policies. This includes all faculty-led programs as well as affiliated, exchange, student service organization programs, sponsored scholarship, fellowship, or research opportunities abroad, and any other programs that would be considered international travel for curricular or co-curricular purposes.

Fall programs are currently able to be planned, however the Learning Abroad office will provide this support to students understanding that this opportunity may change based on the evolving situation.

If you have questions or need assistance, please contact your Learning Abroad advisor directly. You can set up a remote advising appointment on Navigate. Learning Abroad is under the Support Services tab.

Classes will be held online for the duration of the spring semester. Due to the travel restrictions/bans, we are not sure if the international student would be permitted to return to the United States. We encourage international students to contact the International Student and Scholar Services Office (ISSSO) for further information on individual situations.

Yes. International students must report their physical U.S. address within 10 days of the change.  Please contact the International Student and Scholar Services Office (ISSSO) for further assistance.

No. Per the Student and Exchange Visitor Program (SEVP) guidelines, UH has the flexibility, as long as you maintain your full-course load.

Yes. The International Student and Scholar Services Office (ISSSO) will notify students if there are any changes in how the workshops will be offered in the future.