New University Information Technology Director

David Johnson joins the university as the new executive director of UIT's Technology Services and Support Department. He is a seasoned IT professional and previously held the position of Chief Information Officer at the University of New England. In his new post at UH, David will direct a staff of 120 who provide a broad range of IT services and support to UH.

�TSS provides the gateway to the services and support UIT provides our university,� explained UH/UHS Chief Information Officer Dennis Fouty. �It has a broad impact touching almost every person affiliated with UH. In addition, this is a time of great change for the University as it strives to become a nationally competitive, Tier One University. I believe David�s knowledge, skills and abilities will be essential to help UH and UIT achieve our Tier One vision.�

TSS services include web and electronic communication technologies, streaming media and video production services, lecture capture and web-based collaboration services, help desk support, instructional equipment, the University's primary call center, telecommunications services, computer account management, desktop services, training, and a large student computer lab.

David intends to empower every member of the TSS organization to improve services provided. "Through customer service, transparency, communication, and an organizational structure that focuses on continuous improvement, we can leverage the experiences of every member of the support organization from the front-line responder to senior management," David said.

David holds a Bachelor of Arts Degree in Broadcast Production from the University of Maine in Orono (1989) and a Master�s Degree in Technology Management (2010) from Marshall University in Huntington, West Virginia.

�We are extremely pleased David is joining UH, recognizing his significant experience in higher education information technology, strategic planning and organizational management,� said Dr. Fouty.