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Copy and Print FAQ's

Why should I use your department for my printing needs?

Per MAPP 04.01.01, offset printing services provided by Copy and Print department do not require competitive binding at any dollar amount and do not require a purchasing requisition.

Additionally, offset printing services costing at least $15,000 ($3,500 on federal funds) must be submitted to Purchasing on a purchase requisition for competitive bidding or may be provided by Copy and Print department without competitive bids. 

What is the printing job order program?

Copy and Print has established partnerships with various printers through competitive bidding.  We have four preferred printers (three of the selected vendors are HUB partners) with agreed upon pricing that can service the university for any specialized printing needs.

Do you price match?

Yes, our prices are very competitive and are confident we can meet your budget.  We welcome the opportunity to price match as well.

Will I have to get approval from UH Branding for my printing jobs?

No, we are your one-stop shop.  We manage your print job from basic concept, design, branding approval, and completion.  We work very closely with our colleagues in UH Branding to ensure your print job is brand compliant.  

How can I be sure you use the correct UH red on my print jobs?

Our shop is color calibration certified on a yearly basis.  We want to always ensure we use UH red in compliance with branding standards.

What are your sustainable practices?

We are a certified Forest Stewardship Council printer, a distinguished designation that demonstrates our commitment to sustainability.  We do our part to promote and use responsibly-produced paper for printing projects.

The Forest Stewardship Council is an international organization that promotes environmentally appropriate, socially beneficial and economically viable management of the world’s forest. Copy and Print Services worked extensively with Printers Green Resource LLC and the Rainforest Alliance to complete the required FSC audit and training in order to gain the FSC Chain-of-Custody Certification status. The department has incorporated FSC-certified paper into its procedures, which means it is using paper made by companies who help to replant and maintain forests.

Do you deliver on campus?

Yes, our practice is to deliver your print jobs once completed and based on your instructions. 

How do I pay for my print job?

We handle all payments in partnership with our Business Office.  Payment for your print jobs is processed by a journal entry.  At the time of ordering, we require your cost center.  For certain jobs, an invoice will be created and sent to the corresponding department for payment.  We also accept payments via P-cards.

How do I go about getting an estimate from you?

Simply use our online estimate request form by clicking here. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and speak with one of our customer service representatives.

How long will it take for you to complete my order?

Every job is different. Some jobs can be produced in minutes while some may take several days to complete. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your timelines.  Click here to view the lifecycle of various print jobs.

What is the best file format for submitting a document for printing?

The Portable Document Format (PDF) is generally the preferred file format for submitting a document for printing as it works with virtually all professional printing and digital output devices. By design, a PDF file incorporates the information needed to maintain document consistency from system to system. Most other file formats such as Adobe InDesign, Illustrator and Microsoft Word are easily converted to PDF format.

How do I submit my file for printing?
You can send your files through email to cpd@uh.edu and/or for larger files you can upload them to our ftp site http://129.7.34.22/Login, please contact us for a user name and password.