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CTAP Frequently Asked Questions (FAQs)

Why is UH implementing this program?
UH takes its commitment to student affordability seriously. CTAP provides access to digital course materials on or before your first day of class, generally with significant savings to students.

How do I know if I’m eligible or enrolled in a CTAP course?
If you register for a class that is part of CTAP, you will be enrolled automatically. You will receive an introductory email when we identify that you are enrolled, which will be followed up by an official email from Follett/UH Campus Store detailing how to access your materials.

How will I access the digital course materials for any CTAP class I am enrolled in?
You will receive an email on or before the first day of class with instructions on how to access your course content and/or you will have access via a link in your Learning Management System.

CASA MATH: Can I pay for my Math courses access code hosted on CASA through CTAP?
Yes, you can pay for the access code for Math courses that have learning material hosted on the CASA platform. CASA provides free access until the day after the Official Reporting Day (ORD), and at that time, CASA will communicate with CTAP to seamlessly provide continued access to learning materials for students who have already paid via the CTAP. 

CASA MATH: What if I don't pay for my access code via CTAP? How can I access my learning materials via CASA?
You can purchase an access code from the bookstore [https://www.bkstr.com/houstonstore/product/casa-math-access-code-286013-1] and enter the code through the CASA portal.

Can I use financial aid to pay for CTAP fees?
If you have been awarded financial aid and your award surpasses the cost of tuition and fees, the CTAP costs can be covered by the aid you have already been awarded.

What if I prefer having a printed copy of the material instead of a digital version?
In most cases, a printed version of the materials may be provided to you for an additional fee. Please contact the UH Campus Store directly at 2160mgr@follett.com  to request printed materials.

What are the fees?
The fees for CTAP were negotiated individually for each course to provide maximum student savings over the cost of new retail books.  Fees are unique for each course. You may search for a particular class using our CTAP search function located here.

I don’t want to participate in CTAP, but I need to take one of the classes that is participating. Is there a way for me to opt out of the CTAP fees?
Yes. You may opt out by accessing your student account and clicking on the Student Financials tab. Scroll to the bottom of the page and click on CTAP Opt Out. Choose the course you want to opt out of for the semester.

What is the last day I can opt out of the CTAP fee?
The last day to opt out of the CTAP fee is in alignment with ORD, or Official Reporting Day, and typically align with the last day of each term to drop a course without receiving a grade. ORD dates vary per term, so please check the academic calendar for dates specific to each term. Spring 2023 dates may be found here. Please note that if you opt out of CTAP, you will be responsible for procuring the course materials for the class on your own.

If I choose to opt out of CTAP, will I be refunded the fee?
As long as you opt out of CTAP by the Official Reporting Day (ORD) deadline for a specific term – your student fee bill will be adjusted for any related CTAP fees. ORD dates vary per term, so please check the academic calendar for dates specific to each term. Spring 2023 dates may be found here

If I drop a CTAP course, will I be refunded the fee?
As long as you opt out of CTAP by the Official Reporting Day (ORD) deadline for a specific term – you will be refunded any CTAP fees. ORD dates vary per term, so please check the academic calendar for dates specific to each term. Spring 2023 dates may be found here. If you drop a CTAP course after the ORD deadline for any specific term, you will not be eligible for a refund.

If I withdraw from the University, will I be refunded the CTAP fee?
The eligibility for adjustments to student fee bills for students who withdraw are subject to the University's policies and schedules for withdrawal deadlines. Please click here to see more information.

I opted out, but changed my mind and want to opt back in. Can I?
Yes. You may opt back in any time up through the Official Reporting Day (ORD) deadline for a specific term. ORD dates vary per term, so please check the academic calendar for dates specific to each term. Spring 2023 dates may be found hereYou may not opt back in after these deadlines.

Will I have access to the digital materials in my CTAP course after the semester is finished?
CTAP is a digital rental program. In most cases, digital materials are available for at least 180 days, which is enough for one semester.

Will I have to pay for any other course materials or supplies in a CTAP pilot class?
The CTAP fee will cover the cost of required course materials for a CTAP class. There may be additional costs related to supplies and equipment; and/or recommended course materials.

If I register for a CTAP class after the semester has already started, when can I expect to have access to the materials?
Within 24 hours of registration.