Fall 2008 - Summer 2009

General Catalog Information:
 
Computer Resources

Information Technology (IT) provides computing and network support for faculty, staff and students at the University of Houston.

• Computer Accounts for Students
• The IT Support Center
• Ask Shasta
• The IT online Support Center
• The Technology Commons
• High Performance Computing
• Training and Resources
• IT Services
• Computers at Off-Campus Sites
  

Computer Accounts for Students

Students can get computer accounts that allow them access to electronic mail, application software packages and the Internet. Students may also be issued accounts that allow them remote access to the campus network.

IT provides the following accounts to UH students:

Electronic Mail: Accounts are available for using electronic mail (E-mail) through Web browsers and E-mail client software.

Windows CougarNet Accounts: This account provides authorization to gain access and personal space on a CougarNet server.

Instructional: This account is for teaching assistants or for classes requiring a computer account for WebCT, Web-based course tools, or other instructional purposes.

Proper identification and proof of enrollment must be presented before an account can be issued. For help with any of these resources, IT computing support includes free training courses, online documentation and a team of consultants, accessible via electronic mail, by telephone, or in person.

The IT Support Center

Walk-up, phone, and E-mail support is provided by the IT Support Center. Located in room 58 of the M.D. Anderson Library. NOTE: access is via the back entrance to the library, across from the University Center.

At the IT Support Center, consultants are available to assist with computing problems Monday through Friday, from 8:00 a.m. to 8:00 p.m.

Phone support is available 24 hours a day, 7 days a week (except University holidays) by calling 713-743-1411, and E-mail support is available through support@uh.edu.

Ask Shasta

AskShasta is a dynamic FAQ system designed to provide quick answers to common questions. You can ask computing and non-computing questions, and if you don’t find the answer to your specific question, just hit the "E-mail a Question" tab and receive a response, usually within 24 hours.

To access AskShasta, go to www.uh.edu/askshasta.

The IT online Support Center

The IT Support Center Online is another way to ask questions.  To request online support, visit www.uh.edu/infotech/help.

The Technology Commons

On campus, students have access to computers and computer networks in several computer labs. IT manages The Technology Commons in room 110 of the Graduate School of Social Work Building.

This 24-hour lab is open to all students and has 150  Windows and Macintosh computers that are networked to campus resources and the Internet. Additional services available include printing and scanning.

High Performance Computing

IT supports High Performance Computing (HPC) by way of the Research Computing Center (RCC). The RCC is a University resource open to anyone engaged in computational research. The RCC houses both IT-managed and departmental-hosted systems Among the customers supported are TLCC, TIMES, IDIA, and a number of independent departments and researchers. For information, visit http://rcc.uh.edu.

Training and Resources

To acquaint users with UH computing resources, IT Training offers a variety of free computer training courses as well as free access to over 2,800 online eLearning courses and over 7,500 online books (referenceware).

To enroll (register) for a class or to get more information, visit www.uh.edu/ittraining.

IT Services

IT also maintains the central UH Web site www.uh.edu and publishes information about UH information technology at www.uh.edu/infotech.

Information about IT services available from Information Technology is available on the IT Web site at www.uh.edu/infotech/services.

Computers at Off-Campus Sites

Computers are also available at UH off-campus sites for student use. Call:

• UHS at Cinco Ranch, 281-395-2800
• UHS at Sugar Land, 281-275-3300
• or The University Center at The Woodlands, 281-618-7140

for hours and availability.

Last updated:
Friday, August 20, 2008 - 5:30 PM