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Enrollment Services Coronavirus (COVID-19) FAQs



Changes in academic calendar dates due to COVID-19 are reflected on the University’s Academic Calendar.

Changes to the final exam schedules due to COVID-19 are reflected on Final Exam Schedule webpage.

There are no changes to the current payment deadlines. However, Student Business Services is available to discuss and provide assistance with your specific payment needs. Please contact them at the number provided below.


To mitigate the risk of COVID-19 and to practice social distancing, Welcome Center staff are working remotely until further notice. However, our Enrollment Services Call Center is still open to assist students Monday through Friday from 9am-5pm. Here’s how to reach each department: (713)-743-1010. We will also be available through email. Please visit our various department websites for more information.


Your financial aid will not be negatively impacted due to any changes related to COVID-19.

The University of Houston has two funding sources available to assist students whose studies have been disrupted by the COVID-19 pandemic: the federal Coronavirus Aid, Relief, and Economic Security Act (the CARES Act) and the Cougar Emergency Fund.

The blanket awards of CARES Act Emergency Grants to eligible students have all disbursed. Only students who can document "expenses due to the disruption of campus operations due to coronavirus"  in excess of the initial grant, will receive more funding through the CARES Act Grant/Cougar Emergency Fund Request Form. Please do not submit the form if you cannot document expenses in excess of your initial grant. Also, please note that CARES Act funding is not intended to cover lost wages. We know this is a great need for many of our students, but the law does not allow us to cover lost income with these funds.

To make the application process as easy as possible, students can apply for funding from either program using a single application, the CARES Act Grant/Cougar Emergency Fund Request form. To get the application, please call the Office of Scholarships and Financial Aid at 713-743-1010, option 5, or email at

For information on how UH has administered funds received from the federal CARES Act Grant, please refer to the CARES Act Reporting page.

The Office of Scholarships & Financial Aid is committed to assisting UH students through the financial challenges associated with COVID-19. Students who need additional assistance for education-related expenses are encouraged to call a financial aid representative at 713-743-1010, option 5, to discuss currently available assistance options.

We strongly suggest contacting your student loan servicer to ensure you know all the details specific to your student loan and your eligibility for this relief. If you do not know who services your loan, you can look up your loan information at

The U.S. Department of Education (ED) will suspend through September 30, 2020 all payment requirements for Federal Student Loans that are held by the US Department of Education (ED). This includes loans borrowed through the Federal Direct Loan Programs (subsidized, unsubsidized, Parent PLUS and Grad PLUS) and some loans made through the Federal Family Education Loan Program (FFELP) if they are held by the federal government, and not a commercial lender.

Federal Perkins Loans and private student loans DO NOT QUALIFY for suspended repayment. These loans and commercially held FFELP loans may, however, allow for payment deferment under previously established forbearance or hardship provisions. These must be granted by the loan servicer before you stop making payments.

Not making required loan payments could have serious consequences, so we strongly suggest that you do not stop making loan payments until you have confirmation that your payments are suspended due to the CARES Act or your loan servicer has applied a requested deferment.

Again, please contact your student loan servicer to ensure you know all the details specific to your student loan and your eligibility for any relief. You can find your loan servicer(s) at

Our scholarship priority deadline for university funded merit scholarships required students to submit their application, application fee, transcripts and test scores by November 15, 2019. The general University scholarship deadline was in mid-February and also required a complete admission file. As a result, our scholarship processes for fall 2020 were complete when students were able to take and submit an SAT or ACT. There is absolutely no impact on financial aid if a student is unable to take their SAT or ACT.

No. Emergency financial aid grants under the CARES Act are qualified as disaster relief payments under section 139 of the Internal Revenue Code. This grant is not includible in your gross income. For more information, please visit the Internal Revenue Service website.

No. Because the emergency financial aid grant is not includible in your gross income, you cannot claim any deduction or credit for expenses paid with the grant including the tuition and fees deduction, the American Opportunity Credit, or the Lifetime Learning Credit. For more information, please visit the Internal Revenue Service website.


Tuition dollars and student service support fees support the delivery of our educational mission. Like most colleges and universities, UH will continue teaching its students in a variety of formats (HyFlex, synchronous online and asynchronous online) in the fall semester, creating choices and options for students that include digital resources, learning platforms and enhanced support for completing coursework remotely.

Tuition will remain the same regardless of the choice of course delivery options. Student support service fees for distance learning will be $501 and in class/hybrid instruction will be $504 for the Fall 2020 semester. Though we recognize distance learning presents obstacles to the well-rounded college experience students receive on campus, we continue to deliver the high-quality educational experience you have come to expect from the University of Houston.

To ensure the health and safety of our community, we aren’t accepting in-person payments at this time. Instead, you may make your payments through either of the following payment options:

  • Credit card or e-check through myUH.
  • Check, cashier’s check, or money order mailed to the address below. (Please do not mail cash payments.)
    • Student Business Services
      Cashier's Office
      Ezekiel W. Cullen
      4302 University Drive, Room 9
      Houston, TX 77204-6033

If you need to speak with Student Business Services, you can call us at 713-743-1010, option 6 from Monday to Friday, 9 a.m. to 5 p.m.


Please visit this Q&A created by the U.S. Department of Veterans Affairs for more information.


For step-by-step undergraduate, graduate, and faculty instructions, please visit this guide.


For questions about Undergraduate Admissions, please visit the Office of Admissions’ COVID-19 FAQ page.