Frequently Asked Questions

Q: How do I request service?
Q: What is a billable request?
Q: What is a non-billable request?
Q: What is the method of payment for services?
Q: Who is a Certifying Official?
Q: Is there a Lost & Found?
Q: Is there a charge for painting a room?



How do I request service?
A: There are (3) ways to report problems to Plant Operations Customer Fix-It Center.

  1. Online at http://www.uh.edu/plantops
  2. Call Customer Service 713-743-4948
  3. Walk-in (General Services Building, Room 121D)

What is a recoverable request?
A: A recoverable requests is a request for which a department will be charged, such as event setups, re-keying, re-carpeting, etc.

What is a service request?
A: A service request is request for which there is no charge to the department, such as leaking faucets, hot&cold adjustments, no power, replacing lights, general custodial cleaning, pest control, etc.

What is the method of payment for services?
A: Departments can pay with credit card or through their cost center.  Credit card payments must be made in person to the Customer Service office, General Services Building, Room 123.

Who is a Certifying Official?
A:The Certifying Official is usually your College of Business Administrator or Division of Business Administrator and is responsible of certifying any work request and to provide billing information.

Is there a Lost & Found?
A: Yes. For questions regarding missing items, contact the Custodial Department at 713-743-5686.

Is there a charge for painting a room?
A: Rooms are repainted without charge every ten years. Repainting taking place within ten years includes an associated cost.