UIT Alert: Remedy Password Resets

    Current Status

    ResolvedResolved : Password reset requests are not processing.

    Affected Services

    • Computer Account Management

    Event Updates

    DisruptedPassword reset requests are not processing.
    August 18, 2014 , 7:00 AM

    Description of Issue:

    At 7:00am we had reports that passwords was not processing.  Investigating this issue showed that the accounts directory was missing on the Production Remedy server.  This most likely occurred when Enterprise systems migrated the production disks to a larger space.

    Affected Services:

    Nightly feed processing for:

    1. Blackboard incoming feed, no impact
    2. Cougarnet syslist
    3. ECC Unix syslist

    Ongoing processing:

    1. Password resets
    2. Cougarnet adds and updates
    3. Web account resets and adds
    4. ECC Unix adds

    Time for Resolution:

    Password resets will be available by 8:40am.

    Nightly processes will be rerun after the AAD team has verified that the directories needed for processing have been restored, no time estimate.

    ResolvedResolved : Password reset requests are not processing.
    August 18, 2014 , 9:53 AM
    The account directory has been restored.  Normal processing is in process. A full restoration will be completed on the Remedy servers to assure that all files are in sync.