Modules Synopsis


Module 1:    Understanding Your Role as Supervisor

This module begins with an exploration of your individual style of management.  We then proceed to look at the myriad of responsibilities associated with moving into the ranks of management and leadership.  Discussions center on the responsibilities to manage and lead workgroups, individual employees and personal responsibilities.  Additionally, individuals will address their career development plan with regards to their role for the next year. 

Module 2:    Communication/ Conflict Resolution

This module begins to explore the various means of effectively communicating verbally and non-verbally within the workplace.  A general overview of effective communication and active listening skills will be discussed and practiced during this class.

Participants will discover different modes of conflict and have the opportunity to role play effective methods of resolving conflicts.  A more proactive stance in dealing with conflict as well as the focus shifting towards viewing conflict as a way of making positive changes will also be explored. 

Module 3:    Management/Leadership Styles

This module will explore various leadership/management styles while encouraging you to discover the style that is most comfortable for you.  Participants will learn strategies and techniques to help sharpen skills and maximize the potential of their employees.


Module 4:    Building and Maintaining Teams

In this module, participants will learn of the stages of team building and assess where their team is now.  Various strategies to provide encouragement, strengthening of the team and increasing team dynamics while allowing for individual contribution will be emphasized.  Discussions will include various forms of teams, how to motivate teams, and identifying the supervisor’s role.


Module 5:    Performance Management and Coaching

This module addresses one of the least favorite but most important aspects of being a supervisor – managing the work behaviors of their employees to effective ends. The core competencies associated with the overall mission of the university as well as ensuring the competencies focused upon in an individual’s plan is supportive of the mission and goals.  Participants will practice having a face-to-face conversation with the employee and practice the art of refining a person’s ideas, handling tough information and listening effectively.  We will also focus on the ability to be proactive, recognizing and adjusting behaviors through coaching prior to transitioning into the effective use of the progressive discipline process.

Module 6:    Enhancing Productivity

Making decisions and getting tasks accomplished through the team is the hallmark of an effective supervisor.  This module aims to enhance decision making skills through exposure to different decision making techniques.  The important topic of delegation will be addressed, an area that proves to be an issue for many who are promoted.  We will learn impactful delegating strategies as well as methods of following up on tasks.  These skills have proven to be vital to any supervisor and essential for all who want to enhance their productivity.

Module 7:    Putting It All Together

This module will give us a chance to review all of the previous modules and devise a plan of action for impactful leadership moving forward.