Contacts for help and how to report an incident
Who can I contact for help?
You can always call 911 if you need immediate assistance, but here are additional contacts if you need help:
- If you want to reach a UHDPS police officer directly, contact 713-743-3333 or locate an emergency call box on campus.
- If you smell gas, find a fire hazard or see a fire, contact the Fire Marshal’s Office at 713-743-1635.
- If you’re not feeling well, contact the UH Health Center at 713-743-5151.
- If you feel you need psychological services, contact Counseling and Psychological Services (CAPS).
- If you locked your keys in your car, need directions or you're having car trouble, contact Parking Enforcement at 713-743-5489.
How can I report an incident on campus?
- You can call UHDPS at 713-743-3333.
- If you would like to remain anonymous when reporting an incident on campus, you can always do so by visiting www.mysafecampus.com or by calling their hotline at 1-800-716-9007.
Helpful Phone Numbers:
|UH Health Center||713-743-5151|
|My Safe Campus||1-800-716-9007
To achieve a true partnership in the prevention of crime, UH Department of Public Safety (UHDPS) asks that community members actively assist us in maintaining a safe and secure campus for all students, faculty, and staff. To do this, we suggest the following:
Voice concerns about crime and disorder problems. Don’t wait until crimes occur or problems get out of control. Raise your concerns with the officers you encounter around campus, or contact UHDPS directly.
Report crimes and suspicious activities. We need you to serve as our eyes and ears. You are in a better position to identify behavior and activities that are out of the ordinary in your residence or workplace. A quick and effective response by UHDPS officers is greatly enhanced by accurate and timely reports of emergency or suspicious incidents. Crime prevention includes calling UHDPS when you observe suspicious activity, calling if you are the victim of or become aware of a criminal incident, and informing the department of potential public safety issues. If we are not made aware of an incident we cannot provide assistance to those in need or work to prevent it from occurring again.
Report other problems and incidents. While UHDPS is not responsible for dealing with all problems brought to its attention, we do make every effort to address the problem with the appropriate University department or government agency.
What is the Security Escort Program and how do I use it?
The Security Escort Program is a service available for UH faculty, staff and students.
- You can use this service if you ever have safety concerns or feel uncomfortable walking alone across campus at night.
- Based on availability, either a UHDPS police officer or security officer will walk you to your desired location, which includes campus parking lots.
- Locations must begin and end on campus.
- Call UHDPS at 713-743-3333 or locate a call box and ask for a security escort. If you have special needs that prevent you from walking, please let the dispatcher know so that special arrangements can be made.
- A security escort will be available to accompany you to your desired location.
Active Shooter Event
Follow these tips from the mayor’s office to stay safe.
Helpful tips to follow in the event of an active shooter on campus:
- If possible, exit the building immediately and call 713-743-3333 to reach UH Police, or dial 911. Do not assume that someone else has called police or emergency personnel.
- If you cannot exit the building, clear the hallway quickly and remain behind closed doors in a locked or barricaded room, if possible.
- Do not leave or unlock the door to see what is going on outside.
- Stay away from windows and remain calm.
- Evacuate the room only when authorities have arrived and instructed you to do so.
- Do not attempt to confront or apprehend the shooter, unless as a last resort
- Victims are selected at random.
- The event is unpredictable and evolves at random.
- Law enforcement is usually required to end an active shooter situation.
- Remain calm and follow instructions.
- Put down any items in your hand (i.e. bags, jackets etc.).
- Raise your hands and spread your fingers. Keep them visible at all times.
- Avoid quick movements and pointing, yelling or screaming.
- Do not stop to ask officers for help or direction when evacuating.
Did you know that cell phone theft accounts for a third of the robberies in the U.S.? Keep these tips in mind!
- Keep your phone in your pocket, purse or backpack when you’re not using it.
- Don’ leave your phone unattended. • Don’t lend your phone to someone you don’t know.
- Add apps that will remotely track, lock and/or erase personal information on your smartphone if it’s ever lost or stolen.
- If you have photos, emails, contacts, videos or anything else that you want to make sure is available if your smartphone is ever lost or stolen, save it somewhere else, such as a computer, USB drive or cloud service.
Check out this video to learn about the UH sexual misconduct policy.
To report sexual assault, call 911 or UH Police at 713-743-3333.
UH’s sexual misconduct policy seeks to eliminate sexual misconduct from happening, prevent its recurrence and address its effects. This is done through education, training and serious consequences for any violation.
The University of Houston Office of Emergency Management wants everyone to remember these three easy steps: have a plan, build an emergency kit and stay informed.
- Have a Plan
Know whether you live in an evacuation zone. If so, make plans to evacuate. Know where you will go and how to get there. If you do not live in an evacuation zone, plan to shelter from the storm.
- Build an Emergency Kit
Prepare enough supplies for three to seven days. Include non-perishable food, drinking water, a first aid kit and essential toiletries. Don’t forget medications, cash, flashlight with extra batteries and a weather radio.
- Stay Informed
- Employees should update their contact information through PASS and students through myUH Self Service to ensure that you receive emergency information from UH. For information on how to update your contact information or to view UH emergency information, visit the UH Emergency website. Also view the UH’s Office of Emergency Management website for resources. For additional details on hurricane preparedness, visit the UH Office of Emergency Management website.
Walk on well-lit paths. Take the most-traveled route to and from classes. Walk with others if possible, especially at night, or take advantage of the University’s Security Escort Program.
Know the emergency exits out of your residential hall.
Go easy on the alcohol. Approximately 1,700 students die from alcohol-related injuries each year. Alcohol often plays a role in acquaintance and date rape. Drinking too much may impair your judgment and make you less aware of your surroundings.
Don’t display your cash or any other items such as pagers, cell phones, hand-held electronic games, or expensive jewelry and clothing.
UHDPS recommends that all students, faculty and staff members take a moment and enter emergency contact information in their cell phone address book/contacts under the acronym ICE (In Case of Emergency). This would assist public safety officials in contacting the person to be called in the event of an emergency if you are ever discovered unconscious or incapacitated and unable to communicate.
Whether you are riding METRORail, or just walking or driving near the trains and tracks, it is important to stay alert and follow the safety rules of METRORail. Here are some safety tips from the Houston Metropolitan Transit Authority of Harris County.
- Do not walk in front of, between or behind the trains.
- Trains can start quickly regardless of traffic flow.
- Do not drive, stop or park your vehicle on the tracks. It’s dangerous and against the law.
- Always cross the tracks at designated pedestrian crossings, and only when it is safe to do so.
- Always look both ways before crossing the tracks. Trains travel in both directions.
- Always look for and obey all warning devices: flashing lights, signals and crossing gates. Police will ticket violators.
- Always stay alert. METRORail is quieter than a bus. You may not hear it coming.
- Always listen for train horns, whistles and signal bells.
- Always follow instructions from workers and police officers.
- Never race a train or run in front of a train.
- Never try to beat the train to a crossing. Even with a tie you lose.
- Never drive around crossing gate arms.
- Never stand on or near the tracks.
- Never put anything on or near the tracks.