Who should attend: This course is open all employees (leader- and employee-level).

Prerequisites: None.

How long: 1.5 hours

Dealing with people that are negative or passive can result in some of the most challenging relationships. Moreover, bad attitudes in the workplace can deteriorate morale, lower productivity and increase costs. This course uses the video supplement Bad Apples™: How to Deal with Difficult Attitudes to help equip participants with techniques to combat poor attitudes in the workplace.

Following this course, participants will be better able to:

• Assess a challenging situation and determine an appropriate strategy.

• Utilize a five-step process for dealing with difficult people.

• Manage conflict with confidence, resulting in a positive outcome.

• Regain a positive attitude about the other person or situation. 

For questions, please contact HR Sr. Trainer Cari Baugh at 713.743.3647.

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