WORKING THROUGH CONFLICT
Who should attend:
This course is open to
satff-level participants.
Prerequisites:
None
How long: 4 hours
When differences cause
people to become angry and
close-minded, the resulting
conflict has a negative
effect on quality,
productivity, cooperation
and communication.
Following this course,
participants will be better
able to:
- Approach conflict as
a process.
- Reduce the potential
cost of conflict to
themselves and their
organization.
- Minimize the
negative consequences of
unresolved differences.
- Improve productivity
by effectively handling
conflict on and off the
job.
- Contribute to an
open, collaborative work
environment.
Please note: this course
builds on the Key Principles
and Interaction Guidelines
introduced in Essentials of
Leadership (leader level)
and Interaction Skills for
Success (employee level).
For questions, please
contact HR Sr. Trainer Cari
Baugh at 713.743.3647.
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