The intensifying competition for resources and demand for high performance are pressing companies to become more flexible, more results-focused, and more fast-acting. Companies are finding that such initiatives require capable leadership. This program prepares supervisors and leaders with the skills to meet today’s challenges.

Audience

Supervisors/first-level leaders, emerging leaders, and senior professionals. This program is the first step in your leadership development.

Maximize Performance Through Coaching

• Enhance performance by giving specific feedback, building self-esteem and using effective listening skills.
• Involve the employee in identifying why a problem exists and how to correct it.
• Help employees maximize their performance with renewed motivation and commitment.
• Set high expectations and clarify results to increase productivity.

Developing Your Leadership Style to Build Effective Working Relationships

• Adapt your communication style to others’ unique styles, values and preference.
• Enhance emotional intelligence—ability to read people and situations and apply the most effective influencing strategies.
• Learn to become a more effective leader by motivating according to style.

Managing Conflict: Transforming Difficulty into Productivity

• Discover, practice and become an expert in applying five techniques that encourage communication, elicit trust and increase your credibility.
• Develop interpersonal skills to transform difficult situations into productive conversations and results.
• Prevent conflict by listening and “talking in terms of others’ interests.”

Coaching and Delegation Strategies for Performance and Profits

• Learn to lead and motivate others based on the task, their unique situation and stage of development.
• Explore the value of coaching to empower and gain the commitment and involvement of your people.
• Identify actual and desired performance levels to support underachievers and recognize overachievers.
• Develop coaching strategies to motivate and empower employees to take the initiative and exceed expectations.

Legal Aspects and Skills: Interviewing, Preventing Sexual Harassment and Following EEO Guidelines

• Sharpen your interviewing skills by analyzing the job, preplanning questions, and developing your questioning technique to select the best candidate.
• Discover the essential skills of preventing and handling sexual harassment and following the Equal Employment Opportunity laws and regulations.

Using Negotiation and Mediation to Achieve Win-Win Resolution; and Decisions, Decisions: Maximizing Teamwork to Solve Problems

• Learn influencing skills to create a favorable agreement.
• Improve morale by mediating a dispute between two employees.
• Apply proven techniques of clarifying expectations, problem solving and consensus decision making.
• Increase your ability to lead efficient decision making meetings and build high performance teams.

How to Turn Around Difficult Employees, Reduce Problem Behaviors, and Motivate a Diverse Workforce

• Learn strategies for handling resistance, behavior problems, and poor quality and quantity of work.
• Implement techniques for constructive discipline.
• Develop action plans for moving employees to a higher level.
• Learn to motivate a diverse workforce.

Seminar Leaders

B. J. Huffman

B. J. Huffman is a dynamic speaker and successful trainer in the area of coaching and participative leadership. One of our most sought after instructors, she delivers thoughtful, informative and entertaining training.

Lauren Kirby

Lauren Kirby has trained thousands of managers on leadership styles and managing conflict. A seasoned instructor with 19 years experience, and director of corporate training, she specializes in transferring learning to the job through meaningful exercises and video analysis that give people the skills to succeed.