2 days

Objective

Dramatically increase process efficiencies by 30–50%. Deliver higher quality services and products by streamlining your business processes and applying quality tools.

• Identify the best processes to improve to attain maximum results.
• Develop a clear vision of how you want your processes to work.
• Choose the best process mapping techniques to improve your process.
• Practice how to identify, prioritize and implement improvement solutions.
• Apply root cause analysis to identify the underlying sources of those causes.
• Use a variety of data gathering tools to confirm or rule out causes.
• Create Pareto charts to separate the major causes of process problems from the less significant ones.
• Practice team consensus building vs Nominal Group Technique and multi-voting.
• Learn change management tips to increase your probability for success.

This results-oriented, hands-on workshop includes extensive activities and practice, supplemented with instruction on quality improvement tools.

This course may be taken alone, combined with an advertised certificate, or you may design your own customized certificate program.